If you have created an account on our website, you can view your order details by logging into your account and navigating to the “My Orders” section. For guests, please refer to your order confirmation email, which includes a link to your order information.

We offer a 30-day money-back guarantee. To return an item, it must be in its original condition, unworn, and accompanied by its original packaging and documentation. Please contact us at gems@gkjewellery.co.uk or 07956228014 to begin the returns process. Note: For hygiene reasons, earrings are not eligible for returns unless faulty.  Our full refund & return policy can be found here.

Yes, once your order is dispatched, we will send you a tracking number via email. You can use this number to track your delivery on the Royal Mail Special Delivery website or with the courier service specified in your confirmation email.